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Privacy Policy



This privacy policy is for the website which is owned and operated by OTR Wheel Engineering Europe Ltd and governs the privacy of its users who choose to use it. OTR Wheel Engineering Europe Ltdis a company registered in Ireland with the company registration number 459368 and our primary place of business in UK is at Unit 151 XPO Logistics, Cat & Fiddle Lane, West Hallam, Derby, DE7 6HE.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this we collect, process, store and protect your personal data and information is also detailed within this policy.


This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy, including the GDPR (General Data Protection Regulation) 2018.



1.1.1 your name;

1.1.2 your geographical addresses for billing and delivery purposes;

1.1.3 your email address,

1.1.4 your telephone number

(collectively, "Your Personal Data").


2.1 We will use Your Personal Data that you provide to us:

2.1.1 to enable us to fulfil your orders and to provide the services relevant to you;

2.1.2 to alert you to any product and service changes and updated information including product recalls.

2.1.3 to periodically advise you by email of special offers and forthcoming events.


3.1 We take appropriate measures to ensure that any personal data are kept secure and are kept for only so long as is necessary for the purpose for which they are used.

3.2 If your personal details change, you can amend them in the "YOUR ACCOUNT" section or ask us to change it for you. Please contact us by writing to The Data Protection officer at the address at the top of this page or email us using our Contact Us page.

3.3 We will update this personal data within seven (7) working days of any new or updated personal data being provided to us, to ensure that the personal data we hold about you is as accurate and up to date as possible.
3.4 You may ask us to remove and delete all personal we hold about you by clicking on "DELETE YOUR ACCOUNT" in the "YOUR ACCOUNT" section.

4.1 You are entitled to ask for a copy of any personal data that we hold about you and to have any inaccuracies in your personal data corrected. If you wish to contact us for these purposes, please email us using our Contact Us page.

4.2 In the event you do not wish for us to retain Your Personal Data for administration purposes as detailed above, please email us using our Contact Us page.

4.3 The website may, from time to time, contain links to and from other websites, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


5.1 We may disclose Your Personal Data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

5.2 We may disclose Your Personal Data to third parties in the following circumstances:
5.2.1 We may need to supply your personal details to delivery companies and suppliers in order to process your order.
5.2.2 If it is deemed necessary to help answer any questions you submit or to resolve any issues you raise which may involve liaising with our suppliers or providers of delivery services.

5.2.3 In the event that we sell or buy any business or assets, in which case we may disclose Your Personal Data to the prospective seller or buyer of such business or assets; or

5.2.4 if OTR Wheel Engineering Europe Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by OTR Wheel Engineering Europe Ltd about its customers will be one of the transferred assets; or

5.2.5 If we are under a duty to disclose or share Your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of OTR Wheel Engineering Europe Ltd, our customers, or third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection.


6.1 Any changes we may make to this Privacy Policy document in the future will be posted on this page and notified to you when you sign in to your account on the Website.


This website uses cookies to better the user's experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer or other device. This complies with legislation that requires websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer or other device.

Cookies are small files saved to the user's computer's hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer's hard drive they should take necessary steps within their web browser's security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer's hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here: for further information.

Other cookies may be stored to your computer's hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.


Users contacting this website and/or its owners do so at their own discretion and provide ant personal data at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation (GDPR) 2018.

This website and its owners may use any information submitted to provide you with further information about the products / services they offer in response to any questions or queries you may have submitted. Your details will not be used to subscribe you to any email newsletter without your express permission. Your details will not be passed on to any third parties unless it is deemed necessary to help answer any questions you submit or resolve any issues you raise.


This website operates an email offer program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address on our Customer Services page.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will be provided instead.


Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. External links are clickable text / banner / image links to websites other than

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.


This website may contain sponsored links and adverts. These will typically be served through our advertising partners, who may have different privacy policies relating to the adverts they serve.

Clicking on any such adverts will send you to the advertiser's website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer's hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links.


Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions as well as the privacy policies held by each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.


This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web page addresses] to a format that may not make the destination page clear. This is an example:

Users are advised to take due consideration before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published some social media platforms may be prone to spam and hacking activities and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.